Feature
Chat Center
Centralized communication hub for your team and customers. All conversations in one powerful inbox — connected to your CRM, support tickets, and team workflows.
Unified Inbox
WhatsApp, email, live chat, and social DMs all routed into one inbox. No switching between apps.
AI Auto-Reply
Smart chatbots handle FAQs and route complex queries to the right team member automatically.
Team Collaboration
Internal notes, mentions, and handoffs within conversations. Your team works together seamlessly.
Customer Support
Ticket tracking, SLA timers, and resolution workflows built right into every conversation.
Automation Rules
Set triggers to auto-assign, tag, escalate, or close conversations based on rules you define.
Chat Analytics
Response times, satisfaction scores, volume trends. Know exactly how your team is performing.
One inbox to rule them all
See how KumaChat brings all your conversations under one roof.